Return and Refund Policy
Return and Refund Policy
USA Buyers only: We offer a 30 day money back guarantee on items returned New & Factory Sealed. Item(s) must be returned 30 days from purchase date. Any returns past 30 days will be refused. Please write to us at firstname.lastname@example.org for our approval before you return your item - We will provide our return address. Once the return is approved, you must send your return by UPS or FedEx and email us the tracking number.
If this criteria is not met, these exclusions apply: 20% restocking fee - Applies to any item that has been opened and removed from the original packaging - If the factory tape is broken on the box, as well as the product, it will need to be sold as used. Examples: (1) If an Accordion is taken out of the box and scratched in use and/or the natural oils from your hands leave fingerprints on the fingerboard that cannot be removed, it is Used. (2) If a Drum is taken out of the box and there are stick marks from playing the drum head, it is Used. (3) If a guitar is played and/or scratched, it is Used. (4) If a Keyboard is taken out of its factory wrapping and played it needs to be sold as used and a 20% restock fee will apply. (5) 20% to 40% restock fee: This rarely happens and is 100% related to how the customer treats the product while it is in their possession. Increased restocking fees are where there is very noticeable wear on the product and the value of the product has dropped considerably. This is a product we need to re-sell as Used, so we will notify customer of the wear and discuss the current worth of the product. We'll be as fair as humanly possible, but please note we cannot take a loss due to negligence. All ship costs (original and return shipping) are the responsibility of the buyer. Band & Orchestra: Any B & O instrument must be sanitized before selling as used and there are several steps to complete this process properly - As a result, B & O products returned in good condition will have a 20% restocking fee. Any B & O products returned in fair condition with substantial wear will have a 30-40% restocking fee - The determined value of items will be at our discretion, based on what the market value allows for resale of the item.
International Buyers - All Sales are Final - Here are the details:
(1) Items sent International take us substantially more time to carefully inspect, test and pack your item as perfect as possible. We have been shipping International for 15 years and take extra special care to pack your item with loose styrafoam and/or bubble wrap as good as humanly possible - Check our feedback and purchase with complete confidence!
(2) International shipping costs much more than shipping within the USA. It would be very costly for return shipping back to us.
(3) The actual ship cost may not include your country's tax. We assume you will contact your *Local Customs Office* about ANY Customs/Duty tax your government (Not Us) may charge you. We will NOT lower the value of any package. All International packages are Fully Insured - If an item arrives damaged, be able to assist you in a damage claim.
Are there any exceptions to your Return Policy? Yes there are. Any instrument or device that has touched the lips or ears of an owner cannot be returned due to health regulations. This includes but is not limited to: Headsets, Harmonicas, Microphones, Mouthpieces, Ear Plugs, etc. Any Cymbal or similar instrument cannot be returned because wear is easily evident. Printed music such as books and sheet music, videotapes, DVD's, Sample Libraries, Style Disks, Sound Expansion Boards, Sound Cards, and Software or Recording Media of any kind (which may also include hardware bundled with software) cannot be returned once opened due to copyright law. Disposable items such as Drum heads, Drumsticks, Instrument care Products, Cleaning supplies Tubes, Strings, Rosin, etc. because they are disposable items.
Special Orders: All Special Orders are a special arrangement between Music For All and the Manufacturer for our customers. We only accept payments in Full – We don’t accept multiple payments. These orders take an extra amount of time on behalf of all parties involved and therefore are not refundable once we have collected payment from customer and sent the order to the Manufacturer. Do your research - Check our A+ Better Business Bureau rating and 15 years of ebay feedback for our business history.
There are 3 different types of returns:
Exchange: If you choose to return a product for any reason in exchange for a different product sold by Music For All, you will pay the shipping charges on the product we ship to you in exchange for the product you return and you are responsible for the return shipping on the product you send back. We do not credit any original shipping charges toward the exchange, but we will try to ship the exchanged product for free if we can.
Buyer’s Remorse: In the case of an outright return for refund for an item you do not want – If we offer Free Shipping on a product, the *actual ship cost* will be deducted from your return. You also are responsible for return shipping on the product you are returning to us. We process all returns that are refused upon delivery to you (also known as buyer’s remorse) by the customer, using this exact method as well.
Damaged/Defective/Mistakes: If the return is needed as a result of damage, defect, or our mistake, we pay the shipping charges - Both to have your item sent back to us, and to send you a replacement item. In any case of damage where a broken part can be replaced, we will replace the broken part, not the entire instrument, as long as the instrument is not compromised in any way - For example: If a bass drum hoop is damaged in transit, but the drum shows no damage, we simply replace the bass drum hoop and not the entire drum. If we make a mistake in sending you the wrong item, we will admit to it and make it right as fast as we can – We know that's why you shop with Music for All - This is the way we want to be treated as a customer and in life as well. These exceptions are at the sole discretion of Music for All and its returns department. Please email email@example.com with any questions you have, or to request an Return Materials Authorization (RMA) number. Due to the time and effort to process, it is the policy for Music for All to charge a restocking fee for any item that cannot be sold as new. We can only accept items that are returned without signs of wear and tear (factory sealed when applicable) and with all of the original contents and packaging. Contents consist of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging, complete with the original bar code affixed. Items not returned in the condition described here (Used) are subject to restocking fees of 20% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or refusal of the return. Larger items and items that we ship directly from our vendors or items which are abused can be subject to a 30% - 50% restocking fee. We reserve the right to refuse to provide products or services to anyone.