Is this a new product I am buying?
We only sell new, factory fresh music instruments and accessories. Your item has the full manufacturer's factory warranty.
When will my order ship?
All Free Shipping offers on our website apply to Continental USA only. We will charge an adjusted ship cost for items sent Air or outside the Lower 48 states.
Music for All takes pride in processing orders the same or next day, whenever possible. Most products on our website ship within 48 hours as a default time, to compensate for busy seasons.
We ship items Monday-Friday (except holidays) year round. We can ship certain items on Saturday via US Postal Service only. We can also process shipments to be delivered to you on a Saturday - Please call us Toll Free 866-892-7078 or 616-863-8927 for all "Air" shipment requests or if you need Saturday delivery.
All orders will have an online tracking number. We will forward to you our Professional Invoice and a tracking number via email within 24 hours of shipment. Any order that is sent within the Continental USA will be processed the fastest - All other locations will take additional time to process shipment.
Spam blockers that you may have on your computer sometimes prevent our emails from reaching you. Please make the necessary adjustments so you are able to receive the tracking number for your package from email@example.com
How long will it take for my order to arrive?
Items shipped UPS or FedEx ground within the Continental USA typically arrive at the shipping destination two to five business days from the date they are shipped.
Music for All does offer UPS 3 day Select, 2nd day Air in checkout - You may call us for availability and an "Air" quote for any item.
Domestic items shipped via US Postal Service (USPS) Priority Mail will arrive 1-3 days to any state in the Lower 48/Continental USA.
We ship US Postal Service (USPS) Priority Mail to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam and all US Territories, which usually takes 3-5 days to reach most destinations from ship date.
We ship US Postal Service (USPS) Priority Mail to all Military AE/APO/FPO/DPO addresses (Air/Army Post Office, Fleet Post Office or Diplomatic Post Office) which usually takes 3-5 days to reach most destinations from ship date. We deeply appreciate the service our Men & Women provide to our country - Be sure to Email Us for any extra discount (the amount will depend on amount of item(s) purchased) for item(s) shipped to a Military Address.
International orders only ship via USPS - "Express" takes approximately 5 days to reach any destination and "Priority" (Cheapest) takes 10 days for delivery.
I live in Alaska/Hawaii/Puerto Rico, how will you ship?
Music for All usually ships US Postal Service (USPS) to Alaska, Hawaii and Puerto Rico, as the rates are less expensive and the service is generally faster. It is best that you call us direct 616-863-8927 from Alaska, Hawaii and Puerto Rico with your zipcode, to determine delivery service options available to your area. Depending on your location and the weight of the item, we may send UPS or FedEx to you. Shipments to your location may take an additional 24-48 hours to be shipped. You may alternatively use the shipping calculator options at checkout to figure ship cost for your item(s).
What types of Online and Offline payments do you accept?
Visa, Mastercard, American Express, Discover.
"Confirmed" PayPal payments. Paypal designates a "Confirmed" address if a major credit card can be confirmed to a billing address of the person making payment. At this time, Paypal can only confirm addresses in the USA, Canada and United Kingdom. Contact Paypal (www.paypal.com) for more information.
US Postal Money Orders - You must insure and send "Signature Required", so that we must sign for delivery. We must be notified via email or phone that you are sending us a Money Order.
Bank Wire Transfer - Please speak with your bank regarding any fees that you may incur to complete the wire transfer. Please contact us when you are ready to make payment.
Certified Check/Cashier's Check - US Banks only. You must insure and send "Signature Required", so that we must sign for delivery. We must be notified via email or phone, so we know to expect your letter.
Please call us to arrange off line payments. Under no circumstances do we accept Personal Checks from any location or Checks from outside the USA.
Please email firstname.lastname@example.org with any questions you have.
Do you ship Internationally?
There are many items that cannot be shipped Internationally because of size and/or weight. Our checkout only allows shipping to the United States - We apologize for any inconvenience.
We welcome International buyers under these circumstances:
1) International Payment:
a) We accept "Confirmed" PayPal payments. Paypal designates a "Confirmed" address if a major credit card can be confirmed to a billing address of the person making payment. At this time, Paypal can only confirm foreign addresses in Canada and United Kingdom. Contact Paypal for more information.
b) We also accept Bank Wire Transfer - Please speak with your bank regarding any fees that you may incur to complete the wire transfer. Please contact us when you are ready to make payment.
2) How do I place an International Order?
You may also email us email@example.com with the item(s) that you need and any questions you have. Please advise which payment method you wish to make. We will reply with a total cost in US Dollars, to include shipping and handling. Once your payment has been received, we will provide the shipment date of your item(s), an online tracking number and professional invoice for your records. We do not accept International Credit Cards. We accept Paypal (www.paypal.com for more info) from most countries - Use your Credit Card on the Paypal site for your purchase. For all other countries, we accept payment via Bank Wire Transfer - Email Us with your country and the item(s) you wish to purchase for detailed total cost to you.
Feel free to call us 616-863-8927 with any questions you may have.
We ship via US Postal Service and UPS Internationally. Both methods provide an online tracking number and insurance.
3) Customs/Duty Tax:
Your government (not us) may impose tax on you for delivery of your package(s) - Please contact your local customs office for details.
If we ship your item US Postal Service, you may request us to write "Gift" on the shipping paperwork. "Gift" requests are only applicable with items sent USPS.
Any item(s) sent UPS, Fed Ex or DHL must be labeled "Goods/Merchandise" - Tax may be applied to these items by your government's customs.
All items will be fully valued and fully insured. We will not lower the value of any product.
We cannot offer returns, parts, service or warranty on items shipped outside of the USA. Rest assured, we pack all items shipped Internationally extremely well, double boxed with styrafoam and/or bubble wrap, for a safe trip to your hands. A large order with numerous items will be packaged in a crate and sent DHL.
5) Incorrectly Priced Products:
We have thousands of items on our website, maintained by humans, which takes exorbitant hours to properly maintain. Human error from time to time can occur when product pricing is revised. If a product(s) are purchased with an incorrect price by a customer we will contact you to advise the error. You will have the choice to either purchase the product(s) at the correct price or cancel the transaction entirely. Our customer payments are "captured", but not processed until product(s) availability is confirmed, with an approximate ship date to you. Therefore, once we have "processed" and accepted your payment, you are our customer and we are liable to ship product(s) to you in a timely manner. If a payment is not processed, the sale is not complete and we hold no liability.
Email us at firstname.lastname@example.org with any questions you have.